Frequently Asked Questions
Everything you need to know about bringing Impera quality into your home.
What is the typical shipping timeframe for furniture orders?
Standard furniture orders are processed within 3-5 business days. Once shipped, delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee. This service includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to large furniture returns.
Are Impera products covered by a warranty?
All Impera furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
Can I request fabric swatches before making a purchase?
Absolutely. We provide up to five complimentary fabric swatches to help you ensure the color and texture perfectly match your home's aesthetic.
How do I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.